Mayor’s Corner: November 2021

Jason Snider, Mayor's Corner

Checking out books, finding new parks to explore, or paying your monthly water bill—during COVID-19, community members turned to the city’s website to undertake all of these actions. Many of you shared your experiences navigating the website. It’s too focused on departments. It feels clunky and bulky. It’s hard to find the latest news and information.

I have good news for you: That was true of our old website! But it’s not true of our new website, which is tigard-or.gov.

Our new website is service-oriented; it’s about finding what you want, when and how you want it. The new, service-focused website is mobile-friendly and secure. It prioritizes accessibility and ease of use.

Here are a few examples of what you’ll find at tigard-or.gov:

  • An easy-to-use ‘Service Finder’ is at the top of the website. It’s a simple, powerful tool that begins with a ‘I Want To…’ prompt and makes it easy to report a pothole, find the latest bike map, or apply for a building permit.
  • Enter your address on the ‘My Property’ page and you’ll find property tax lot information, service provider details, nearby parks and schools, and permit data.
  • We’ve made it quick and easy for you to find the perfect place to have fun or relax and unwind. The ‘Parks Finder’ is an interactive map showing the location of every Tigard park. When you click on the name of a park, you will find pictures of the park and a comprehensive list of park amenities.
  • Under the ‘Spotlight’ feature on the homepage, you will be greeted by ‘This Week in Tigard,’ which is updated daily with recreation events, library programming, construction projects, and more. Also, in the ‘Spotlight’ area, our ‘Local Business Spotlight’ tells the story of the businesses, restaurants, and stores in Tigard.
  • Better decisions are made when you provide input, and we want to make that easy. The ‘Engage Tigard’ platform is prominently displayed on the new website’s homepage. We use this platform to hear from you about key projects.

We are living our strategic vision – to be an equitable community that is walkable, healthy, and accessible for everyone – on our new website. All of the new features mentioned above, along with all our content, meet current ADA requirements. A ‘Translate’ button at the top of the homepage has the ability to translate website content into more than 100 languages.

We are not done. We will continue refining the website with your help. I invite you to visit our new website and provide feedback to Kent Wyatt, Communications Manager, at kentw@tigard-or.gov. You may also share feedback at my next Fireside Chat on Thursday, November 4, at 6:30 p.m. In the meantime, if you have any questions or comments about any city-related issue, you can reach me at jason@tigard-or.gov or 503-810-0269.